Head of Customer Service, Jumia Pay

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.
We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey in the position below:
Location: Lagos
Job Type: Full time
Responsibilities

  • Jumia Pay is a new and free online payment service that enables you to send payments online securely, instantly, and cost-effectively.
  • The Jumia Pay Head of Customer Service role is a unique opportunity to help drive our efforts to improve customer satisfaction on JumiaPay payments and their entire online shopping journey.
  • This is a critical role as it directly correlates to continually improving the customer experience and as a result better customer loyalty and retention.
  • This role calls for a rare combination of proactive thinking, payment industry knowledge & interpersonal ability to manage relationships, issues and topics with customers and with all teams across the organisation.

In particular you will:

  • Directly supervise the JumiaPay customer service team and ensure the team’s activities are aligned to the departmental and company objectives.
  • Actively promote and manage the process of continuous improvement in customer service standard within call/mail payment inquires and troubleshooting.
  • Distil customer insights into business recommendations by identifying meaningful customer indicators and trends and by performing root cause analysis to improve the payment experience of JumiaPay customers.
  • Promote effective communication throughout all levels of the customer service function.
  • Support projects aiming at improving and maintaining operational KPIs such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), Quality of service, Productivity KPIs, etc.
  • Work with cross-functional teams to build the business cases and plans for improving specific customer issues.
  • Work closely with other merchants customer support teams (Mall, Food, travel) on pay related issues.
  • Create and sustain a positive team environment displaying high levels of motivation and excellent team spirit.
  • Necessary interactions with payment partners and providers to ensure seamless experience for the customers.
  • Organise trainings on customer retention and experience for the team.

Required Skills & Qualifications

  • Bachelor’s Degree from an accredited university.
  • At least 5 years experience in customer centric roles such as operations, project management or process improvement.
  • Experience in organized aggregated customer data to analyze trends and feedback while developing plans based on emerging customer needs/requirements.
  • Payment related customer experience will be a plus.
  • Ability to think strategically and attention to detail.
  • Advanced skills in office tools (e.g. Excel and Google Suites) and Sales force.
  • Experience in creative problem-solving and ability to see beyond what is presented as an issue or question to develop solutions for customers and the business.

We Offer

  • A unique experience in an entrepreneurial, yet structured environment.
  • The opportunity to become part of a highly professional and dynamic team working around the world.
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Project Manager – Jumia

Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.
We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey in the position below:
Location: Lagos
Job Type: Full time
Responsibilities

  • Provide analytical and execution support to the organization’s growth initiatives depending on projects assigned.
  • Ability to work with senior leaders to deliver business partnerships or provide insights and key actions in support of their strategic agenda.
  • Coordinate and manage the process for the internal project’s delivery including the interaction with external advisors and supervision of workflow between multiple teams and internal senior leaders.
  • Prepare periodic progress reports to senior management on each project assigned.
  • You will work on interesting projects such as;
  • Creating a community of Jumia fans in universities.
  • Crafting Jumia’s offline branding approach.
  • Coordinate the onboarding and branding of shops as Jumia Pick up point.
  • Lead the company-wide project to improve customer satisfaction.

Professional Skills & Qualifications

  • Background in Marketing, Communications, Public Relations and related field from an accredited university.
  • At least 2- 4 years of experience in a consulting firm, media agency etc where primary focus includes project management and strategic execution.
  • Ability to build strong relationships with peers and senior leadership.
  • Drive and entrepreneurship mindset, hands on attitude required to bring maximum impact.
  • Strong Business skills and familiarity with retail analytics.

We Offer

  • A unique experience in an entrepreneurial, yet structured environment.
  • A unique opportunity of having strong impact in building the African ecommerce sector.
  • The opportunity to become part of a highly professional and dynamic team.
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.

Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online

Growth Marketing Manager – Jumia Pay and One 

Jumia Pay is a new and free online payment service that enables you to send payments online securely, instantly, and cost-effectively. In particular you will:

Location: Lagos
Job Type: Full time
Responsibilities

  • To expand the market share for Jumia’s financial services (Jumia Pay and One) by acquiring new and increasing the number of active consumers & merchants who use these solutions.
  • Driving the usage of Jumia Pay/One within Jumia Ecosystem & acquire new customers from outside the ecosystem by giving visibility to the solution, partnership, planning & executing marketing campaigns, organize focus groups to better understand consumer needs, etc.
  • Manage the relationship with local payments partners and support the local payment integration roadmap (e.g. banks, PSP, fintech)
  • Achieve distinct KPIs including but not limited to no. of new customers & Net Merchandise value.
  • Negotiate the best commercial with partners for local payment & digital services to improve P&L
  • Onboard new & manage existing relationships with local digital service providers willing to distribute their services on Jumia One (e.g. ticketing, airtime, bills payment, tolls, fines, transport, etc.)
  • Setup Marketing processes together with the Jumia marketing team and ensure regular cross campaigns of Jumia One and other Jumia services.
  • Set up, monitor & implement efficient Service Level Agreement with partners to ensure 24*7 digital service availability to Jumia One customer.

Required Skills & Qualifications

  • Bachelor’s Degree in Engineering or Business Management or related field
  • At least 4 – 5 years experience in a similar role.
  • Knowledge in fintech is a plus.
  • Strong business judgment with a track record of successful negotiations and overall relationship management.
  • Proven analytical thinking, project management skills, and exceptional organizational skills are essential.
  • Ability to think strategically and tactically, with attention to detail.
  • Tenacity to develop ideas independently and thrive in a fast-paced start-up environment is essential for success.
  • High attention to detail and able to meet strict deadlines

We Offer

  • A unique experience in an entrepreneurial, yet structured environment.
  • The opportunity to become part of a highly professional and dynamic team working around the world.
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online

HR Performance Analyst at Alan & Grant

Alan & Grant is a firm of consultants creating innovative HR & Enterprise Solutions. We focus on enabling performance improvements around our clients’ people, product and project concerns. We work with different organizations to conceptualize, build and deploy bespoke solutions aimed at improving overall performance and align workforce to long-term corporate objectives ensuring sustained growth and profitability in the process.
We are recruiting to fill the position below:
Job Title: HR Performance Analyst
Location:
 Lagos
Industry: Health Care
Zip/Postal Code: 000

Job Description

  • The HR Performance Analyst will work with other staff to establish Policies and Procedures to drive quality Service delivery and culture and to monitor these against agreed performance target.

Duties & Responsibilities

  • Lead and direct all quality control activities for the hospital including patient care and relations, compliance, risk management and safety, performance improvement, and infection control.
  • Lead and drive the operational performance and service excellence of the employee lifecycle support to ensure that it is delivered with accuracy and in line with agreed standards.
  • Develops strategic plans and policies for improved quality throughout the hospital and works with top management to ensure compliance with regulatory agencies.
  • Establish quality standards and performance improvement program for all departments and staff within the functional area
  • Assess customer requirements, setting customer service standards and ensuring that these are met
  • Ensures customer service orientation both internally and externally
  • Prepare management and technical reports and customers’ charters
  • Act as a catalyst for change and improvement in performance and quality
  • Develop a performance management framework that would support the value and strategic goal of the organization.
  • Set performance target plans for individual employee and teams respectively
  • Monitor ongoing performance and give feedback to employee
  • Review and evaluate performance appraisal and recommend adequate training needs
  • Develop a performance outcome frame work that would include coaching and monitoring of employee
  • Develop a reward and recognition system for high flyer.

Requirements

  • Bachelor’s Degree in related field
  • Minimum five (5) years of directly related experience in quality monitoring and performance improvement, or similar quality field in Health Sector.
  • Minimum three (3) years of supervisory experience.
  • Knowledge of Government Legislations and policies.
  • Computer proficiency and familiarity with database management programmes and commonly used packages like MS Word, Excel, PowerPoint etc.
  • Must be result oriented
  • Experience in conducting trainings on Customer Service and Process adherence.
  • Experience in Medical Accreditation Processes is an added advantage.

Application Closing Date
Not Specified.
How to Apply

Interested and qualified candidates should:
Click here to apply online

Job Title: Team Lead, Legal/HR Department

Eko Maintenance Limited is a rapidly growing Facility Management Company that specializes in maintenance of high rise building facilities with office located in Victoria Island, Lagos. In view of our quest for expansion, we are currently recruiting to fill the following positions below:

Location: Lagos
Responsibilities

  • Offer legal advice and support on issues that may affect the company.
  • Draft and review letters and contracts and all legal documents for the company.
  • Identifying legal requirements and government regulations affecting human resources functions and ensure policies, procedures and reporting are in compliance.
  • Review new contracts or amendments to existing contracts prior to execution by management.
  • Preparing and submitting detailed evaluations of major contracts or changes and ensuring that all contract terms submitted represent the best interest of the company.
  • Assist in the resolution of legal matters and advise management on any arising legal issues.
  • Liaise with government agencies and all external contractors on any legal or statutory issues.
  • Draft, review and implement HR policies and procedures for the company.
  • Ensure and maintain an accurate filing system for proper documentation.
  • Manage, oversee and supervise new staff recruitment, on boarding and induction of staff
  • Provide and manage trainings for all staff at various levels for continuous employee development.
  • Co-ordinate Employee Performance Appraisal with heads of department.
  • Supervise and manage employees’ issues with the company.
  • Continuously ensuring and safeguarding the interests of the company and the employees as far as statutory requirements are concerned.
  • Other related and administrative issues

Qualifications

  • A relevant Bachelor’s Degree (e.g. LL.B; B.L.)
  • At least 5 years of relevant experience.
  • Relevant qualification in Human Resources would be an added advantage
  • Proficiency in the use of MS Word, Excel and Power Point.

Application Closing Date
14th June, 2019.
How to Apply
Interested and qualified candidates should send their CV to:recruitment@ekomaintenance.com using the Job title as the subject of the mail
Note: Shortlisted candidates will be contacted via email or phone call.

Sales/Marketing Executive at Voke Engineering Services Limited

Voke Engineering Services Limited is a Private Limited Liability Company established in Nigeria, by a diverse group of specialist engineers to providing Engineering and Project Management consultancy services to the petroleum and Gas ,energy and Power, infrastructure and manufacturing industries.

Location: Lagos
Job Description
The Job Description entails Marketing and Project Acquisitions through understanding of:

Voke Engineering (VE) Services

Market for the services

Establishing client contacts

Introduction of VE

Client follow and closing deals.

Job Details

Comprehend and contribute meaningful ideas to marketing plans and get approval on such plans from the Managing Director.

Development of sales forecast, revenue generation and sales closing strategy for set target market.

Develop and deliver presentations in a professional and effective manner to prospective client.

Develop and execute short and long-term marketing strategies with set goals targeting potential customers.

Generate leads and qualified prospects through various marketing techniques.

Identify prospects and individual customer needs

Establish and build long-term business relationships resulting in completed sales.

Develop background and information on prospects and customer needs.

Act as liaison and Point of Contact for customer throughout engagement process.

Communicate and articulate prospect/customer needs to CEO and operations team.

Maintain regular customer contact with prospects and customer contacts.

Provide client account management support as required.

Produce daily, weekly and monthly detailed report on outcome of sales processes.

Submit a weekly plan for the day-to-day activities for successive week

Possess broad expertise or unique knowledge to contribute to the development of company objectives and principles by:

Gaining a clear understanding of clients’ businesses and requirements

Compiling pre-qualification and proposal documents

Demonstrate abilities in client relations and retention, contract development and negotiation, support operations and business management.

Necessary Skills

Must have good network in the Oil &Gas, Energy & Power and the Manufacturing Industry

Must have established relationship, knowledge of the business and key player within the oil and gas, finance and Power industry.

Must be familiar with Lagos environment

Must be able to develop Proposals, Bid Document and quotations without any supervision

Must be able to develop business Plan and business Strategy documents including Teasers

Must be able to work flexible schedule meeting customer and potential customer availability.

Must have strong customer service / interpersonal skills.

Strong written and verbal skills in business discussion and negotiation required.

Strong interpersonal and communication skills.

Versatile in industry knowledge.

Self-motivating and strong drive for success

Proficiency with MS Office (Excel, Word, and Outlook)

Must demonstrate high level of integrity, ownership mentality, passion.

Application Closing Date
14th June, 2019.
Method of Application
Interested and qualified candidates should forward their CV to: voke@vokeengineering.com using the job position as the subject of the mail.

Project Services Engineer at Voke Engineering Services Limited

Voke Engineering Services Limited is a Private Limited Liability Company established in Nigeria, by a diverse group of specialist engineers to providing Engineering and Project Management consultancy services to the petroleum and Gas ,energy and Power, infrastructure and manufacturing industries.

Location: Lagos
Job Description
The Job Description entails Marketing and Project Acquisitions through understanding of:

Voke Engineering (VE) Services

Market for the services

Establishing client contacts

Introduction of VE

Client follow and closing deals.

Job Details

Comprehend and contribute meaningful ideas to marketing plans and get approval on such plans from the Managing Director.

Development of sales forecast, revenue generation and sales closing strategy for set target market.

Develop and deliver presentations in a professional and effective manner to prospective client.

Develop and execute short and long-term marketing strategies with set goals targeting potential customers.

Generate leads and qualified prospects through various marketing techniques.

Identify prospects and individual customer needs

Establish and build long-term business relationships resulting in completed sales.

Develop background and information on prospects and customer needs.

Act as liaison and Point of Contact for customer throughout engagement process.

Communicate and articulate prospect/customer needs to CEO and operations team.

Maintain regular customer contact with prospects and customer contacts.

Provide client account management support as required.

Produce daily, weekly and monthly detailed report on outcome of sales processes.

Submit a weekly plan for the day-to-day activities for successive week

Possess broad expertise or unique knowledge to contribute to the development of company objectives and principles by:

Gaining a clear understanding of clients’ businesses and requirements

Compiling pre-qualification and proposal documents

Demonstrate abilities in client relations and retention, contract development and negotiation, support operations and business management.

Necessary Skills

Must have a good network in the Oil &Gas, Energy & Power and the Manufacturing Industry

Must have established a relationship, knowledge of the business and key player within the oil and gas, finance and Power industry.

Must be familiar with Lagos environment

Must be able to develop Proposals, Bid Document and quotations without any supervision

Must be able to develop business Plan and business Strategy documents including Teasers

Must be able to work flexible schedule meeting customer and potential customer availability.

Must have strong customer service / interpersonal skills.

Strong written and verbal skills in business discussion and negotiation required.

Strong interpersonal and communication skills.

Versatile in industry knowledge.

Self-motivating and strong drive for success

Proficiency with MS Office (Excel, Word, and Outlook)

Must demonstrate high level of integrity, ownership mentality, passion.

Application Closing Date
14th June, 2019.
Method of Application
Interested and qualified candidates should forward their CV to: voke@vokeengineering.com using the job position as the subject of the mail.

MD Personal Driver to the MD at Voke Engineering Services Limited

Voke Engineering Services Limited is a Private Limited Liability Company established in Nigeria, by a diverse group of specialist engineers to providing Engineering and Project Management consultancy services to the petroleum and Gas, energy and Power, infrastructure and manufacturing industries.

Location: Lagos
Job Description

Ensure that vehicles are kept perfect and clean at all times by washing both the inside and outside parts of the vehicles

Recognise electrical and mechanical faults and report timely

Carry out checks on vehicles and ensure they are sound

Ability to use standard maps or GPS to map safe routes to destination ensuring that timelines are met.

Requirements
Candidate must reside along Gbagada, Yaba, Akoka axis

Candidate must possess at least 2 years driving experience with all necessary documents intact

Candidate must be versatile and knowledgeable with the Lagos environment

Must be ready for immediate employment.

Application Closing Date
14th June 2019.
Method of Application

Interested and qualified candidates should forward their CV to voke@vokeengineering.com using the job position as the subject of the mail.

 

Law Librarian at Adeleke University

Adeleke University was chartered by the Federal Government of Nigeria through the National Universities Commission (NUC) to operate as a Private University. The University is fully residential to students and located in a serene environment, conducive for learning with highly committed staff, well equipped laboratories, digital library and wireless internet facility on campus.
We are currently seeking for exceptionally, professionally qualified staff to join our existing team of highly skilled and motivated staff in our faculty of Law.
Applications are invited from suitably qualified candidates to fill the vacant position below:
Job Title: Law Librarian
Location
: Osun
Faculty: Law
Requirements

  • Applicants must possess good First degree in Law (LL.B & BL) with MLS/MILS from a recognized university with at least 3 years of cognate experience.

Application Closing Date
4th July, 2019.
Method of Application
Interested and qualified candidates should forward 20 copies of their Applications with copies of their relevant Certificates and Credentials and detailed Curriculum Vitae providing information on the following:

  • Name (Surname first in capital)
  • Date and Place of Birth
  • Nationality
  • Pate of Origin/lga (If Nigerian)
  • Permanent Home/Contact Address
  • Current Postal Address
  • Phone/GSM No
  • Marital Status
  • Number & Ages of Children
  • Name & Address of Next of Kin
  • Telephone No and E-Mail Address of Next of Kin
  • Present Position/Date
  • Date of Confirmation of Present/ Current Appointment
  • Institutions Attended with Dates
  • Academic Qualifications with Dates
  • Work Experience with Dates
  • Journal Publications with Dates
  • Research Interest and Activities
  • Workshops/Conferences/Seminars Attended with Dates
  • Workshops/Conferences/Seminars Papers Presented
  • Other Activities Outside Current Employment
  • Membership of Professional Bodies
  • Extra Curricular Activities
  • Names, Address, Telephone No and E-Mail of Three (3) Referees
  • Date of Availability for Duty
  • Signature and Date.

Applicants are requested to inform their Referees to send Confidential Reports on them directly to the “Registrar” through the below address.
All Applications should be sent to:
The Registrar,
Adeleke University, Ede,
Osun State.

Lecturer II (Law) at Adeleke University

Adeleke University was chartered by the Federal Government of Nigeria through the National Universities Commission (NUC) to operate as a Private University. The University is fully residential to students and located in a serene environment, conducive for learning with highly committed staff, well equipped laboratories, digital library and wireless internet facility on campus.
We are currently seeking for exceptionally, professionally qualified staff to join our existing team of highly skilled and motivated staff in our faculty of Law.
Applications are invited from suitably qualified candidates to fill the vacant position below:
Job Title: Lecturer II
Location
: Osun
Faculty: Law
Requirements

  • Applicants must possess good First degree, Master’s degree in either Public or Private Laws. In addition, applicants should have at least 2 years experience after the Call-to-Bar and show evidence of commitment to academic pursuit such as registration for Ph.D in any university in Nigeria or abroad.
  • Applicants with evidence of publication in International and local peer reviewed Research/Publications is preferable.
  • Application Closing Date

4th July, 2019.
Method of Application
Interested and qualified candidates should forward 20 copies of their Applications with copies of their relevant Certificates and Credentials and detailed Curriculum Vitae providing information on the following:

  • Name (Surname first in capital)
  • Date and Place of Birth
  • Nationality
  • Pate of Origin/lga (If Nigerian)
  • Permanent Home/Contact Address
  • Current Postal Address
  • Phone/GSM No
  • Marital Status
  • Number & Ages of Children
  • Name & Address of Next of Kin
  • Telephone No and E-Mail Address of Next of Kin
  • Present Position/Date
  • Date of Confirmation of Present/ Current Appointment
  • Institutions Attended with Dates
  • Academic Qualifications with Dates
  • Work Experience with Dates
  • Journal Publications with Dates
  • Research Interest and Activities
  • Workshops/Conferences/Seminars Attended with Dates
  • Workshops/Conferences/Seminars Papers Presented
  • Other Activities Outside Current Employment
  • Membership of Professional Bodies
  • Extra Curricular Activities
  • Names, Address, Telephone No and E-Mail of Three (3) Referees
  • Date of Availability for Duty
  • Signature and Date.

Applicants are requested to inform their Referees to send Confidential Reports on them directly to the “Registrar” through the below address.
All Applications should be sent to:
The Registrar,
Adeleke University, Ede,
Osun State.